Return & Refund Policy

Last updated: October 5, 2026

30-day returns

You can return most items within 30 days of delivery for a refund. To be eligible, the item must be unused, uninstalled and in its original packaging, with all parts included.

How to start a return

Email us at support@halohavenlighting.com or use our contact page with your order number before sending anything back. We will send you return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping, and the original shipping charge is not refunded. If the item arrived damaged, defective or not as described, return shipping is free.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund, including shipping.

Items that cannot be returned

• Light fixtures that have been installed or wired, unless they are defective
• Items that are used, damaged after delivery, or missing parts or packaging

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post the refund.

Exchanges

To exchange an item for a different size or colour, return the original item for a refund and place a new order.

Your legal rights

This policy does not affect your statutory rights under the consumer laws of your country.